How do I change the categories that appear on my Guide home page?

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2 Comentarios

  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Maurice,

    Help center content is managed in a Category > Section > Article segmentation. All sections must be in a category, and all articles must be in a section or subsection. Based on this segmentation, if you created a new category with sections, but did not add any articles to the sections, the category and section are hidden from end users and agents who do not have manager permissions.

    For more information, please see this article: Why aren't categories and sections visible to customers?

    I hope that helps!
     
    1
  • Maurice S. Henderson

    This answers my question. The key piece of information for me to have figured this out was that any articles, and the sections in which they are located, must be in a published status and visible to everyone. That was the missing link in why I couldn't see the categories on the Guide home page. Thank you very much for your response. This solved the issue.

    1

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