It would be really beneficial for users to be able to continue engaging with the bot after submitting a support ticket. For example, users should be able to search for helpful articles that may resolve their issue prior to their ticket being resolved. From what we have been told from Zendesk support, once a user submits a support ticket through out bot, they can no longer engage with the bot until the ticket has been resolved which creates a bad user experience. Is anyone else dealing with this and have a workaround? Thanks!
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