Currently there is a limitation in Zendesk where end-users can have only one external ID in their profile which in our use-case proves to be problematic due to the fact that we are currently managing a multibrand instance.
In this case, we are not able to associate 2 external IDs with the same profile and e-mail address even though it is the same individual.
This creates inconsistencies for agent experience and issues with ticket handling.
Looking forward to such an implementation.
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