Unassigned tickets in a group


1 Comentarios

  • Dan R.
    Community Moderator
    Zendesk Luminary

    It sounds like you need two views. Together, these would show assigned tickets in a group and unassigned tickets within the team. 

    one with a condition of

    • Group is 'X'
    • Assignee is '-'

    and another with the conditions of 

    • Group is 'X'
    • Assignee is not '-'

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