SIP trunk integration

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4 Comentarios

  • Comentario oficial
    Widson Reis
    Zendesk Product Manager

    Hi, Aubin Gouthon

    SIP Trunk is coming to Talk next year, 2024. Stay tuned!

  • Ivan Miquiabas
    Zendesk Customer Care
    Hi Aubin, 
     
    Thanks for reaching out! 
     
    Zendesk Talk does not offer SIP trunking because the product manages the trunking for you. While you cannot register a SIP softphone with Talk, agents can take calls on SIP phones through two different ways:
     
    Agents can only answer SIP forwarded calls in their browser or by hard phone when the call is forwarded through the public switched telephone network (PSTN).
     
    Additionally, Zendesk offers a robust Partner Edition API that allows developers to build out deeper integrations, which act exactly like the Zendesk Talk console in that they can create tickets and pop tickets for agents. For more information, see the Talk Partner Edition API.
     
    Cheers! 
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  • Janice McDonnell Marra

    Is there an update on when in 2024, SIP Trunking will be available in Talk?

    0
  • Shawna James
    Community Product Feedback Specialist
    Hey Janice, thanks so much for your question, we appreciate and understand your interest in knowing more information here. As per our community guidelines, it is our best practice not to share timelines about feature releases on our product roadmap. At this time, the information Widson shared above is our most up to date. We look forward to having more information when this feature is ready to be released!
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