How to interact with archived tickets?

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  • Gabriel Manlapig
    Zendesk Customer Care
    Hi Ivan,
     
    Using the native advance search, I'm afraid it is not possible to export this ticket data into a spreadsheet or CSV table. However, I believe that our "Advanced Search app" from the Zendesk Marketplace will help you achieve your goal since the app is a tool for building complex search queries against tickets in Zendesk Support, and the result can be exported as a CSV file.
     

    You can learn more about the app in the following article:
     
    ➡ Installing and using the Advanced Search app
     
    Also, for the interactive or clickable ticket ID links, I'm afraid the exported table will only display the ticket ID as a text unfortunately. For reference, please see sample screenshot below:
     

    I hope that helps. Thank you!
     
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