1 Comentarios

  • Fran
    Zendesk Customer Care
    Hi Alex,

    Are you trying to achieve a result similar to the one described in this recipe (sorting results by brackets)?

    I'm assuming the attribute you posted is based on what is mentioned on this recipe. In the same section where the attribute formula is described, there is a sub-section called 'Using the custom attribute in a report' with details on how to add it to a report.

    Is your goal to display an average or the total time spent on all tickets in a specific time range or are you reporting on individual tickets?

    As this might need further investigation, I'll be creating a ticket for you to look into this issue in detail.

    Best regards,

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