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Auto detect groups without agents but with the unsolved ticket in the groups queue.
Publicado 22 dic 2023
Hi
Is there a feature available for automatically detecting groups that have unsolved tickets in their queue but lack an assigned agent?
Regards,
Pranesh
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Mike DR
There isn't a native way to do that yet but you may use a trigger to automatically assign tickets to a group for new upcoming tickets then use an automation to fix the other tickets without an agent assigned to them.
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