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Simple webhook JSON payload for webhook sent to Slack channel
Respondidas
Publicado 02 ene 2024
Hi,
I'm not using any custom headers for my webhook preset for Slack, but just looking for a simple JSON template to use in the "JSON body" section to send an SLA warning breach to a Slack channel. I'd like to include:
- Text mentioning that this ticket has breached SLA
- The URL of the Zendesk ticket
Thank you.
0
4
4 comentarios
Nicholas Deary
Would it be something like this?
{"text": "This ticket has breached SLA. Someone please take it! \\n {{ticket.title}} \\n {{ticket.link}}"
}
2
Brandon Tidd
Nicholas Deary's answer looks correct!
1
Nicholas Deary
Ok, thank you. I'll give this a go!
0
Heather Cook
You can also include ticket properties :-) E.g:
{
"properties": {
"IncidentNumber": "{{ticket.id}}",
"Zendesk Group Name": "{{ticket.group.name}}",
"Incident Title":"{{ticket.title| truncate:'100'}}",
"Incident Description": "{{ticket.latest_comment.value | truncate:'20000'}}",
"Requestor": "{{ticket.requester.name}} ({{ticket.requester.email}})"
}
0