Can authenticate Request API but cannot with Ticket API



Publicado 18 ene 2024

Hi folks, I'm having the following issue.

I'm working with Google Apps Script to create a ticket in Zendesk. I have managed to do it with the Request API but when tried with Ticket API the response is {"error":"Couldn't authenticate you"}. I'm using the same API token I have generated as Admin.

Does anyone knows if there are extra permissions needed to use Ticket API? I have checked documentation and auth process seems to be same for both APIs. 

Thanks in advance!


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