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Overcharged and Account moved to wrong teir
Respondidas
Publicado 23 ene 2024
Been massively overcharged and moved to an account we did not approve.
Submitted a ticket (#12257717) and has been over a week and no response.
Needs to be URGENTLY responded to.
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5 comentarios
Brett Bowser
Hey Joshua Curci,
Thanks for reporting this here and sorry about the overcharge on your account. I've reached out our Sales team directly to see if we can expedite this request and they can follow up with you via email.
I'll keep you posted as I hear more.
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Joshua Curci
When will i hear back from them, been over a week already.
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Brett Bowser
I don't have an ETA of when they will reach back out but I am looking into this to see if we can get you a response as soon as possible.
Appreciate your patience!
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Ross Edwards
Joshua - did they ever sort this for you? I am in a similar situation with 5 months over 100% overcharge.
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Brett Bowser
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