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Feature request - Adding public or internal to Zendesk ticket metric events API

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Siri Rääf

Publicado 20 feb 2024

Dear Zendesk, 

I would like to request that it is specified whether a ticket metric event is public or internal in the Zendesk ticket metric events API. This would make it possible to calculate first reply time using this API alone, which is currently not possible. 

Thank you!

Siri

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    Greg Katechis

    Zendesk Developer Advocacy

    Hi Siri! I've moved this to the feedback forum so that the appropriate team has eyes on this. If they have any follow-up questions, they'll drop you a line here. Thanks for the feedback!

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