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Providing an answer in the incorrect language
Publicado 30 abr 2024
Sometimes AI suggests good macro, but not in the language the client used (we have macros in many languages, including Polish here).
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4 comentarios
Tobias Hermanns
You can use Dynamic Content in Macro, then you only need 1 Macro and the Macro can be genric. The language is then selected by Requester Language, which can be AI detected by Trigger.
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Amisha Sharma
Hello Viachaslau Skorbezh - Thanks for providing feedback. Currently, we only support English language in this feature but will work towards extending this to more languages in the coming few months. Thanks!
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Ele Hoare
Amisha Sharma We have this EAP enabled and are seeing suggestions generated in German and Japanese however not in Swedish. If it is Eng lang only, do you know why we would be getting some languages and not others?
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Viachaslau
Tobias Hermanns You're right, the only thing is that agents often edit a macro adapting it to a specific request. This is not possible if you use Dynamic Content.
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