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Getting error trying to add helper code to our custom theme
Zendesk Luminary
Publicado 06 may 2024
Upon trying to add this {{generative_answers}} code to our custom theme, I'm getting the following error:
1 error
'generative_answers' does not exist
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2 comentarios
Jimmy Rufo
CC Ana Jones Cory Vegel
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Tetiana Gron
Hi Jimmy,
I will duplicate my response here so other community members know why they might have the same issue.
It is required to have templating API v3 to add {{generative_answers}} to the theme.
You can test generative search in Knowledge in the Agent workspace, it doesn't require any theme changes.
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