Agent Productivity in Zendesk

Agent Productivity

This month’s Customer Success on Demand focuses on boosting agent productivity and optimizing support operations. Our new videos cover tips for enhancing agent productivity, strategies for balancing efficiency and customer experience, the benefits of gamification, understanding and implementing SLAs, and measuring agent productivity with data-driven insights. Use these resources to streamline workflows and improve team performance. 🚀

Customer Success on demand 

Videos this month can be found here and cover the following topics: 

Tips to improve agent productivity

This video will serve as an introduction to our series on Agent Productivity at Zendesk, we’ll be covering six different tips and tricks that you can immediately use to improve your team’s productivity, ultimately leading to cost savings and a better customer experience. 📈

Agent productivity in Zendesk

Customer support is not an easy job. As an agent, you need to balance being effective and efficient while keeping the customer’s issue and overall experience in mind. In this video, we’ll help you optimize and measure your agent productivity while continuing to deliver the best customer experience. 🥇

Gamification

This video will cover the foundations of gamification, why it’s so beneficial for you and your team, and how to implement it into your Zendesk. 🕹️

Service Level Agreements

In this video, we explore service level agreements (SLAs), which are formal contracts detailing the performance expectations and support standards for a service. 🤝

Tracking agent productivity

Agent productivity is the engine that drives your support team across the finish line, helping to satisfy customer needs and provide meaningful resolutions. In this video, we will cover how to measure your agent productivity so you can make data-backed decisions. 📊

More resources for you 

Checklists and to-dos

Tips to improve agent productivity 

Agent productivity in Zendesk

Gamification

Service Level Agreements

Tracking agent productivity

Community events 

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