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Product Feedback: Videos in Help Center

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Atanas Tomov

Publicado 20 jun 2024

Hi Team, 

We have noticed that Videos on the Help Center can only be displayed through online video streaming platforms such as YouTube, Vimeo etc.

If we would like to display a particular video on our help page, we have to upload it to one of these platforms and then link it to our Help Center.

However, this could sometimes be a blocker or the process could take time or these videos are intended to be visible only to our end-users , so we would appreciate the ability to manually upload videos in certain formats to Help Center library which we will then be able to use freely.

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    Preeti Kalawadia

    Yes, need a solution to manually upload videos directly for Help center library

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    Patrycja Walencik

    Zendesk Product Manager

    Hey Preeti, thank you so much for taking the time to provide us with your feedback here. I understand the request however at this time we are not able to commit to prioritizing this feedback. 
     
    At this time we are going to close this post for comment and mark it as “Not Planned”. If you are interested in learning more about this and other features being built please make sure to check out our Community events and Zendesk Updates. Thank you again for your feedback and we appreciate you being a valuable Zendesk Community member.

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