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Tickets failing to merge with a call recording

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Mike Hill

Publicado 01 jul 2024

Hello community, 

 

I wonder if anyone has come across this before

 

An agent made a call over the weekend (Talk) and when they merged the ticket into another, the following entry was made onto the patient ticket and now I'm unable to locate the actual call recording anywhere, no entry in the audit logs, not showing in deleted messages

 

Has this ever happened to anyone else and did you manage to retrieve the recording, If so how?

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    Martin Holmes

    Zendesk Product Manager

    Hi Mike, 

    Thanks for getting in contact about this issue. Can you please raise a support ticket so that the issue can be investigated in more detail? 

    Steps to get in contact with Zendesk customer support team can be found here.

    Martin 

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