Knowledge Search icon in Reply Editor + keyboard shortcut

Our team has a feature request for the Knowledge section: please bring back the Knowledge Search icon under the Reply Editor.

While integrating Zendesk apps natively into the agent workspace is a great move, accessing Knowledge Search now requires too many steps. The previous icon under the editor was nearly perfect - only missing a keyboard shortcut. Its removal feels like a step back in UI/UX.

Quick access to Knowledge Search is crucial for our team. We often know exactly what content we need and go straight to Knowledge Search. The new implementation makes this harder by requiring multiple clicks, which is inefficient.

We’d greatly appreciate it if your Product Team could reconsider the removal of the editor icon or, at the very least, provide a straight-to-Knowledge Search keyboard shortcut.

Thank you for considering this request!

P.S. While we understand there are new features in the sidebar, it doesn’t address the issue of too many steps. Even if there are some UI considerations that we're unaware of for having the icon, a keyboard shortcut wouldn't interfere with it in any way.