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Approved for EAP - settings not visible in Admin Center

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Stephen

Publicado 08 oct 2024

As the title says. Our organization was approved for the EAP but I (an admin) am unable to see the newly available settings related to side conversation child tickets. Specifically, I was looking for the settings to enable access to tags, followers, ticket form and requester within the child ticket.

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    Katy Brimm

    Zendesk Engineering

    Hi, Stephen! Sorry for the delay here - I believe we resolved this question in a different channel. Is that correct?

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