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HTML Editor Slowness

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Roxanne Meuse

Publicado 10 oct 2024

Both opening the HTML editor and applying changes in the editor take significantly longer, scaling with the size of the article. Previously, opening the HTML editor for a small article was immediate and a large article took a few moments. Now opening the HTML editor for a small article has a noticeable load time and can take multiple minutes for a large article.

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    Patrycja Walencik

    Zendesk Product Manager

    Hi Roxanne Meuse, Thank you for letting us know, we will investigate this 

    Have a good day! 
    Pati 

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    Patrycja Walencik

    Zendesk Product Manager

    Roxanne Meuse we improved performance, could you let us know if works for you and the issue doesn't show?

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    Roxanne Meuse

    Thanks Patrycja,

    We found that opening the editor for a large article is pretty quick now. However, applying any changes still takes quite a long time.

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