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ability to filter by multiple statuses in the end-user view
Publicado 08 nov 2024
Hello,
In the end-user view, it is not possible to select multiple statuses simultaneously.
As a result, clients are required to select each status individually, and there is no view that allows them to quickly see all tickets currently being handled by support (e.g., statuses such as new, open, and stand-by).
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Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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