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SMS Text

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Elena Bell

Publicado 02 ene 2025

We were approved for SMS recently. I have noticed that i am unable to create a new ticket and send an SMS Text message. Why is that?

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    Ferran Barneda

    Zendesk Employee

    Hi Elena Bell,

     

    Thanks for sending feedback!

     

    Zendesk Text requires a trigger in order to send proactive outbound SMS to your customers.

     

    Please see this article for more information.

     

    Thanks,

    Ferran

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