Búsquedas recientes


No hay búsquedas recientes

1st Response Fields



Publicado 11 feb 2025

HI,

 

I am trying to check our proposed response times for requests hitting the system via various channels and don't see a “1st response/reply” date time stamp anywhere on the reporting list.  I can see one for the Create, Last Update and Resolve/Close but not something were we have that initial reply back to the customer.

 

Is it an available report field or only a trigger state within the SLA policy?

 

Its the basic “We have your request and working on it” type of field for L1 so would assume its tracked somewhere.

 

Cheers

Phil

 

 

 


0

0

0 comentarios

Iniciar sesión para dejar un comentario.

¿No encontró lo que buscaba?

Nueva publicación