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Excessive usage of bold text in "Agent Home"

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Love

Publicado 12 feb 2025

For me I was switched to “Agent Home” today and I haven't tried it before.

 

My first immediate reaction is that the list of tickets is clunky, overwhelming and specifically hard to scan due to pretty much everything being bold text. The requester name, the subject and the preview of the body is all in bold.

 

I've made everything in this post bold as well. You might like it, I think bold is best when used sparingly in order to create a hierarchy.

 

Thanks.

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3 comentarios

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    Shawna James

    Community Product Feedback Specialist

    Hey Love,
     
    Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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    Zac Garcia

    Zendesk Product Manager

    Thank you for this feedback! We'll look at the usage of bold and adjust it.

    I've made everything in this post bold as well. You might like it, I think bold is best when used sparingly in order to create a hierarchy.

    This is probably the most effectively delivered feedback I have ever read, and I couldn't stop laughing! Well received, and thank you for sharing!

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    Zac Garcia

    Zendesk Product Manager

    Closing the loop here - it's less bold now. I hope this makes it easier to scan!

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