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Having trouble enabling the Service catalog?



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Gorka Cardona-Lauridsen

Zendesk Product Manager

Publicado 18 feb 2025

If you experience problems enabling the Service catalog on your account is may be because your account does not live up to one of the Eap participant requirements:

 

  1. Zendesk suite Growth or higher or Zendesk ES Suite Growth or higher plan (Service catalog will be made available for all ES plans ASAP)
  2. Enabled Guide/Help center or be able to to enable Guide/Help center
  3. Enabled Agent workspace (use Agent workspace and not legacy Support)
  4. Enabled or be able to enable custom objects v2 (not legacy custom objects)
  5. Not have depleted your custom objects limits as per the plan dependent limits
  6. Not have depleted your lookup fields limit of max 10 lookup relationship ticket fields.
  7. Not have created a custom object with the key service_catalog_item

Try and upgrade your plan and/or enable the necessary features (1-4) and try to enable the serviece catalog again.

If that does not work, check if your account violates requirements 5-7 and if so write a comment here below and we will try and help you ASAP. 


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