Prevent additional messages after End Session
Zendesk Luminary
Publicado 06 mar 2025
When a Messaging session is ended manually via the End Session option or soon via trigger users can still respond via Messaging creating a new conversation or starting the bot flow over, depending on your setup. Ideally this would be prevented and you could show an optional message indicating future replies will be over email only.
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1 comentario
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review, and for future reference, here’s our product feedback template. This template has been designed by community members and PM's to help users provide the most accurate details for their feature request so that we can better understand your use case and needs. You do not need to update your post now but we would appreciate it in the future if you could utilize the template.
For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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