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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

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      Help Center user segmentation using Google Analytics custom dimensions
      Many customers ask how they can segment out their Help Center activity metrics based on user role. While this isn’t curr...

      Publicado 04 sept 2014 · Jason Maynard

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      Saving responses for common customer inquiries
      I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

      Publicado 05 feb 2025 · Jeff Hubbard

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      SPAM Controls - content of Email
      We've seen a recent uptick in SPAM emails to our Support channels.I was wondering if anyone had any Trigger/Automation s...

      Publicado 19 feb 2025 · Ross Thomas

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      Expanding images in Help Center articles
      Unfortunately the ZenDesk Help Center does not natively allow you to have images that expand in size and show ...

      Publicado 23 sept 2018 · Joshua Tallent

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      Remind agents to call the customer before posting the 5th reply
      Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...

      Publicado 11 ene 2017 · Supervisão - Atendimento

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      Prevent "Thank you" replies from reopening tickets
      Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / cl...

      Publicado 20 may 2023 · Stephen Belleau

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      Limiting Ticket Submission
      I need help figuring out if something is possible for Ticket Submissions.    Scenario: We have a large client base, and ...

      Publicado 03 jul 2024 · Robyn Casanova

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      Provision of data in Zendesk from a third-party system without webhook
      We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...

      Publicado 13 sept 2024 · Fredrick Hildebrand

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      Guide Tip: New way to request feedback for article downvotes
      Prerequisite:* Admin access Support & Guide* Default Copenhagen Theme* Turn-on anonymous ticket submission* Custom f...

      Publicado 12 dic 2023 · Edward Teach

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      How to recreate the Insights CSAT dashboard in Explore
      The Goal It can be really satisfying (ha) to see all of your CSAT ratings with clear visual indicators for good and bad ...

      Publicado 30 oct 2020 · Chris Bulin

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