Discussion - Tips and best practices from the community
Nueva publicaciónFind tips, workflows, customizations, and recipes for Support written by other Zendesk users, and share your own.
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Tip: How to add CSS to Web Widget1 voto 2 comentarios
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Tip: How to send first mail to requester when deadline is set1 voto 3 comentarios
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Tip: Using Agent Signatures to include gender pronouns1 voto 4 comentarios
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Tip: Support Trigger Configuration & Group Routing for Messaging1 voto 2 comentarios
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Tip: Making Life Easier with Groups and Sets1 voto 7 comentarios
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Tip: Dynamic Agent Signatures with Zignatures App1 voto 6 comentarios
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Generating multiple tickets from a single webform1 voto 1 comentario
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Restrict Sending Surveys every 30 days from Last Survey Sent1 voto 3 comentarios
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Add a Tag to a New ticket if attachment is present1 voto 42 comentarios
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How to recreate the Insights CSAT dashboard in Explore1 voto 12 comentarios
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Merging two Zendesk accounts - a step-by-step process1 voto 7 comentarios
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How to organize an excellent tickets categorization in Zendesk1 voto 3 comentarios
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Tiggers/Automation-based Notifications: Workaround for posting comment in ticket1 voto 15 comentarios
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How to allow email target responses to thread into existing ticket1 voto 18 comentarios
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Using Liquid Markup to A/B Test Your Triggers1 voto 21 comentarios
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Using Customer Journey idea to set up or scale your Zendesk1 voto 9 comentarios
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How to migrate tickets and related data from CSV to Zendesk1 voto 14 comentarios
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How to embed videos with a timestamp into Guide articles1 voto 3 comentarios
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Custom Guide Colour Theme Selector1 voto 3 comentarios
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How to Export Zendesk Guide Data as CSV1 voto 40 comentarios
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Outlook forward to ZenDesk add-in1 voto 8 comentarios
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Adding Synonym Sets to Help Center search for Guide1 voto 7 comentarios
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Default Table Formatting for Help Center articles1 voto 6 comentarios
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Knowledge Publishing Workflow1 voto 4 comentarios
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Help Center - Add Expandable Promoted Article with Article Body1 voto 12 comentarios
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How to export knowledge base content from your Help Center as PDF (no coding required)1 voto 29 comentarios
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How to put all sections and articles on home page1 voto 22 comentarios
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Holiday auto-responses made easy1 voto 16 comentarios
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Up-spec your C-Sat with Mr. Smiley and Mr. Sad!1 voto 58 comentarios