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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Six months ago I promised to write a post answering the question under the last post of the great series of Knowledge Ma...

Publicado 28 mar 2019 · Andrei Kamarouski

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The original tip was posted by Wes. I am simply updating the tip to make it work with the current theme version. L...

Publicado 18 ago 2021 · Trapta Singh

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As a Zendesk Administrator, you understand the critical role schedules and holiday management play in providing seamless...

Publicado 03 ene 2024 · Brandon (729)

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** This reports is useful if the ticket can be assigned to different groups through its life cycle I was on a mission to...

Publicado 15 ene 2024 · Abdelhameed Khaled

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A potential solution that solves for the dreaded Thank You reply that reopens a solved ticket. Due to constraints from Z...

Publicado 08 feb 2024 · Trae McConniel

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Hi Community,   Question - Is there any way to automatically close an open accordion when you click to open another...

Publicado 18 jun 2024 · Ifra Saqlain

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I really like the new Request list experience and we recently rolled it out. However, there were a few key features that...

Publicado 02 oct 2024 · Matthew Toenjes

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Check out these Guide tips for your Help Center!   Follow this post and we'll update you when we add a new tip.  Tips ...

Publicado 21 ago 2013 · Jennifer Rowe

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Welcome Let me introduce you to kBackup! This little app will allow you to back up your help centre content to your loca...

Publicado 10 may 2016 · Felix Stubner

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Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...

Publicado 11 ene 2017 · Supervisão - Atendimento

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