Búsquedas recientes

No hay búsquedas recientes

Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Back up your Help Center articles at the click of a button!
      Welcome Let me introduce you to kBackup! This little app will allow you to back up your help centre content to your loca...

      Publicado 10 may 2016 · Felix Stubner

      113

      Seguidores

      9

      Votos

      252

      Comentarios

      Prefill and hide Subject & Description fields of specific form on New Request Template
      Hello Everyone, Credit Zendesk Product(s): Zendesk Guide Code Requirement: JavaScript Template: New Request page Scenari...

      Publicado 20 oct 2022 · Ifra Saqlain

      27

      Seguidores

      4

      Votos

      68

      Comentarios

      Help Center user segmentation using Google Analytics custom dimensions
      Many customers ask how they can segment out their Help Center activity metrics based on user role. While this isn’t curr...

      Publicado 04 sept 2014 · Jason Maynard

      26

      Seguidores

      0

      Votos

      42

      Comentarios

      Saving responses for common customer inquiries
      I've been searching the KB and I guess I'm not using the correct terms to find what feature I'm looking for. We get tick...

      Publicado 05 feb 2025 · Jeff Hubbard

      1

      Seguidor

      0

      Votos

      1

      Comentario

      SPAM Controls - content of Email
      We've seen a recent uptick in SPAM emails to our Support channels.I was wondering if anyone had any Trigger/Automation s...

      Publicado 19 feb 2025 · Ross Thomas

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      Expanding images in Help Center articles
      Unfortunately the ZenDesk Help Center does not natively allow you to have images that expand in size and show ...

      Publicado 23 sept 2018 · Joshua Tallent

      30

      Seguidores

      2

      Votos

      66

      Comentarios

      Remind agents to call the customer before posting the 5th reply
      Hello, We are a T-Shirt factory in Brazil and we realized that when tickets get more than 4 replies from the same agent...

      Publicado 11 ene 2017 · Supervisão - Atendimento

      6

      Seguidores

      0

      Votos

      6

      Comentarios

      Prevent "Thank you" replies from reopening tickets
      Hi there! Do you have really kind customers who reply just to say "thanks"? This is great, but it creates more work / cl...

      Publicado 20 may 2023 · Stephen Belleau

      18

      Seguidores

      5

      Votos

      21

      Comentarios

      Limiting Ticket Submission
      I need help figuring out if something is possible for Ticket Submissions.    Scenario: We have a large client base, and ...

      Publicado 03 jul 2024 · Robyn Casanova

      4

      Seguidores

      0

      Votos

      3

      Comentarios

      Provision of data in Zendesk from a third-party system without webhook
      We use a server-side rendered (SSR) Zendesk app to display data from a third-party system in Zendesk. We would also like...

      Publicado 13 sept 2024 · Fredrick Hildebrand

      2

      Seguidores

      0

      Votos

      2

      Comentarios