Búsquedas recientes

No hay búsquedas recientes

Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Tip: How to Show/Hide HTML content based on user tags
      Sometimes you want to hide or display/show specified content on a ZenDesk template page (e.g., home_page.hbs) to on...

      Publicado 12 jun 2021 · Jordan Dayton

      13

      Seguidores

      1

      Voto

      11

      Comentarios

      How to export Zendesk macros into a spreadsheet
      Regarding to this post I decide to make this short tutorial. 1. you need to be logedin as Admin or Agent of your ZD acc...

      Publicado 20 abr 2017 · Vlad

      82

      Seguidores

      15

      Votos

      71

      Comentarios

      Is it possible to create parent and child labels in Zendesk?
      Hi, I would like to create parent and child labels in articles to tie down the broader categories to their sub categorie...

      Publicado 17 sept 2024 · Asmita Khan

      4

      Seguidores

      1

      Voto

      0

      Comentarios

      Tip: How to Customize the Jira Zendesk Integration to Update the Zendesk Status
      The power of Jira and Zendesk together... it's just beautiful.  Out of the box, the integration allows Zendesk Agents to...

      Publicado 12 abr 2022 · Heather Rommel

      11

      Seguidores

      4

      Votos

      18

      Comentarios

      Is it possible to route calls from different brands' numbers (from different zendesk instances) to one single agent?
      Hi all,   Suppose I have 3 separate Zendesk accounts serving 3 different brands, respectively. Each Zendesk has one phon...

      Publicado 20 ago 2024 · YC L

      2

      Seguidores

      0

      Votos

      1

      Comentario

      Tip: How to make a Table Of Contents (TOC) For Article Template
      Prerequisite: File Name: article_page.hbs, style.css, script.js file Time To Read: Max 2 min Time To Embed: Max 4 min...

      Publicado 01 sept 2021 · Ifra Saqlain

      23

      Seguidores

      3

      Votos

      50

      Comentarios

      A better email template for Zendesk
      My name is Ben Lucier and I've been a Zendesk customer for as long as I can remember. I wrote this article on my persona...

      Publicado 04 ene 2013 · Ben Lucier

      36

      Seguidores

      2

      Votos

      5

      Comentarios

      Tip: Add friendly links to your ticket field help text
      Credit: Unable to source, but it's present in our tenants. Many thanks to the original dev on this! Scenario: You ...

      Publicado 07 abr 2022 · Sam

      4

      Seguidores

      3

      Votos

      1

      Comentario

      My accordions are cut short
      I have been racking my brain about this.  When I open multiple accordions, the text just gets cut off. How can I fix thi...

      Publicado 10 sept 2024 · Shadylie Opena

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      How can I change the hero image on the category page?
      Is there a way to change the code so the category hero image is different from the home page hero? I'm not sure what cod...

      Publicado 29 mar 2024 · Perry,Brittany

      5

      Seguidores

      1

      Voto

      6

      Comentarios