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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Hi everyone, we recently did a customer Q and A session about migrating from Insights to Explore. I chose a couple of qu...

Publicado 11 feb 2021 · Rob Stack

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Prerequisite: Templates: category, Section, Article, Community Post  Use: Random Hi to all, Here, I am sharing ...

Publicado 31 jul 2021 · Ifra Saqlain

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It is becoming increasingly common to see pronouns in social media bios and in email signatures. There are many great re...

Publicado 16 mar 2021 · Dan Sowden

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This is a use case we come across often: Show a dropdown that lists data from a live database. Either loading something ...

Publicado 14 oct 2021 · Alice

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The Goal One of the first things you might notice when transitioning from Insights to Explore is how the data is divided...

Publicado 19 ene 2021 · Marie-Cathrine

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Hi everyone, I’m Rob Stack and I’m a Senior Technical Writer on the Zendesk docs team. Much of my time is taken up worki...

Publicado 13 ene 2021 · Rob Stack

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This article will cover how to offer end-users suitable contact options when they need help while browsing the Zendesk h...

Publicado 01 may 2021 · Lotus Themes, Zendesk partner for Help Center design and customization

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