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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Update from Community Team: jQuery has removed in v2 themes and this tip doesn't work without jQuery.  How to requi...

Publicado 27 mar 2019 · Karen D Snyder

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I’ve enabled the Follow-ups feature in Zendesk, which is supposed to copy the original assignee and group to follow-up t...

Publicado 26 dic 2024 · Josie Cramer

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Hi Everyone, I’m Claudia from the Asia Customer Success team. One of the queries I get asked a lot from my clients is: H...

Publicado 24 nov 2020 · Claudia Chiu

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This handy tip involves customizing you Help Center to display Popular Search topics. It could be also be used to highli...

Publicado 05 mar 2022 · Edward Teach

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Zendesk level:  Beginner to IntermediateKnowledge:  Copy & Paste / CSSTime Required:  10 minutes...

Publicado 04 ago 2017 · CST

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When viewing our Help Center on a mobile device, the search bar appears on the Home page and Section pages, but not on a...

Publicado 23 jul 2024 · Stacie Loving

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Ticket ID links in an email use to open directly to the app to view the ticket. But for months it goes to a browser with...

Publicado 15 sept 2024 · Exposure Events

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I'm hoping to get some guidance. We want to try to give people access to the articles they probably need, ideally before...

Publicado 13 dic 2024 · Kyle Kowalsky

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 Here is a script that exports Zendesk Guide Article information as a CSV: https://github.com/scotthavard92/Zendesk-Hel...

Publicado 23 ago 2018 · Scott Havard

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Hello Everyone, Credit Zendesk Product(s): Zendesk Guide Code Requirement: JavaScript Template: New Request page Scenari...

Publicado 20 oct 2022 · Ifra Saqlain

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