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Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.


Regarding to this post I decide to make this short tutorial. 1. you need to be logedin as Admin or Agent of your ZD acc...

Publicado 20 abr 2017 · Vlad

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Hello Zendesk Community!  I'm excited to share a solution I've developed for a long-standing issue many of us have ...

Publicado 24 jul 2024 · Sushant A

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¡Hola comunidad de Zendesk! Hola soy un experto en el  desarrollo de software a medida  y estoy creando complementos par...

Publicado 29 oct 2024 · Joseph Luis Monge

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Note: comments added before August 2022 referred to the previous version of this article, when this could be achieved us...

Publicado 14 oct 2019 · Pedro Rodrigues (opservator.com)

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Hello fellow Zendesk users! Out of the box, Zendesk Support will allow agents to forward ticket information to an exter...

Publicado 13 may 2019 · Brett Bowser

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We want to be able to pin internal guides to the agent workspace to be permanently displayed for agents to follow when h...

Publicado 21 oct 2024 · Rebeca

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The Problem  Tickets I was @mentioned on were slipping through the cracks. The in-app notifications were helpful w...

Publicado 11 feb 2021 · Chandra Robrock

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Following the creation of a personalized form, the problem we had was that the fields, subject to conditions, appeared e...

Publicado 26 ene 2021 · Anne Lhomme

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Hi, I would like to create parent and child labels in articles to tie down the broader categories to their sub categorie...

Publicado 17 sept 2024 · Asmita Khan

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The power of Jira and Zendesk together... it's just beautiful.  Out of the box, the integration allows Zendesk Agents to...

Publicado 12 abr 2022 · Heather Rommel

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