Búsquedas recientes

No hay búsquedas recientes

Discussion - Tips and best practices from the community

Explore and share tips, workflows, customizations, and recipes related to the Zendesk suite of products, all curated from the experiences and insights of fellow Zendesk users.

Nueva publicación
Mostrar todas
    Ordenar por actividad reciente
      Any advice to set up e-bonding with a system that uses a SOAP API instead of a REST API
      Hi All,   We received a request from 1 of our customers to set up ebonding between our Zendesk instance and their Snow i...

      Publicado 23 jul 2024 · Gert Schonewille

      3

      Seguidores

      0

      Votos

      1

      Comentario

      Tip: Showing predefined answers for custom field values in your Help Center webform
      Hi all! Today I would like to share a very nice tip that expands the standard self-service options of your Help Cen...

      Publicado 17 feb 2021 · Andrei Kamarouski

      16

      Seguidores

      2

      Votos

      21

      Comentarios

      Dealing with SLA blind spots
      Background We use first- and next-reply-time targets in our SLA policies, however, there are certain scenarios where int...

      Publicado 05 ene 2023 · Jacob the Moderator

      9

      Seguidores

      5

      Votos

      4

      Comentarios

      Total Worked Time Calculation
      I'm trying to measure worked time per hour for my work-from-home reps.  I have two measures that go into this. Tickets p...

      Publicado 08 ago 2024 · Larry Click

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      V2 REPL Zendesk App possibilities examples
      Hi Zendesk Community,   Zendesk offers an app called V2 REPL that seems to be capable of a lot, but there aren't any exa...

      Publicado 07 ago 2024 · Raphael.peguet

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      See all the tickets that one user is following?
      I can filter views by assignee, but I'm trying to figure out whether there's a way to see all the tickets that a given u...

      Publicado 24 jul 2024 · Amanda Hickman

      1

      Seguidor

      0

      Votos

      1

      Comentario

      Adding a click-to-chat link
      Open the chat window by clicking a button or link on the Help Center. This can be achieved by adding a few lines of cod...

      Publicado 16 jul 2015 · Diziana

      21

      Seguidores

      0

      Votos

      18

      Comentarios

      Add Accordion based on Table Of Content
      Respondidas
      Hi Community,   This functionality is based on TOC.  After clicking the TOC link, the accordion will open conc...

      Publicado 18 jun 2024 · Ifra Saqlain

      4

      Seguidores

      1

      Voto

      6

      Comentarios

      Translation Apps for Help Center
      We're looking into using a Zendesk app to translate articles in our Help Center.   Does anyone have experience with apps...

      Publicado 16 jul 2024 · Yaakov Simon

      0

      Seguidores

      0

      Votos

      0

      Comentarios

      Generating multiple tickets from a single webform
      As most Zendesk Administrators have learned, Zendesk doesn't natively offer a way to generate multiple tickets for vario...

      Publicado 07 ene 2021 · Konstantin

      6

      Seguidores

      2

      Votos

      3

      Comentarios