Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Adding Talk to messaging Respondida1 voto 4 comentarios
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Talk: IVR missing phone options (opt-out/in, callback) Respondida0 votos 1 comentario
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Average wait time message using current queue activity?19 votos 19 comentarios
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Fix routing of calls for agents that miss or decline Respondida11 votos 11 comentarios
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Route calls by agents skills Planeada2 votos 3 comentarios
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Zendesk Talk Integrated with Headset Hardware No planeada2 votos 1 comentario
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Change default country pre-fix for callbacks in web widget8 votos 6 comentarios
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Transferred Calls Wait Time still with Originating Department Respondida1 voto 2 comentarios
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Ability to see option pressed on an IVR Respondida23 votos 15 comentarios
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Zendesk Talk - Agent Auto Log-Off Respondida1 voto 3 comentarios
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Zendesk Talk - Auto Log Off Agents Respondida4 votos 10 comentarios
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Ability to receive calls through the Zendesk app10 votos 6 comentarios
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Zendesk Talk | Agent can Talk to another agent9 votos 6 comentarios
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Ability to indicate phone type (mobile or landline) No planeada2 votos 3 comentarios
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Receiving a call while on another call No planeada0 votos 2 comentarios
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Queue Position number Respondida6 votos 6 comentarios
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Coach agents while on a call Respondida3 votos 6 comentarios
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Zendesk talk: Viewing who disconnected the line on a call No planeada4 votos 4 comentarios
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Auto Answer / Auto Accept Feature in ZD Talk20 votos 18 comentarios
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Change the brand of an external number without deleting it Respondida0 votos 1 comentario
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More Details in Talk Tickets Respondida0 votos 1 comentario
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Hold Respondida0 votos 1 comentario
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Caller ID on outbound calls Respondida24 votos 25 comentarios
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Routing Zendesk Talk calls to multiple agents at the same time Respondida151 votos 140 comentarios
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Calls drop out when accepting a callback request from 1300 number No planeada0 votos 7 comentarios
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Enabling Agent to Agent Calling Respondida4 votos 1 comentario
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Talk - Visibility on who ended the call No planeada3 votos 2 comentarios
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Feature Request - Count of Holds per Call No planeada3 votos 2 comentarios
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missed calls with Talk do not toggle agents to unavailable/DND Planeada1 voto 4 comentarios
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Satisfaction feedback survey over the phone Respondida0 votos 1 comentario