Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Respondida6 votos 3 comentarios
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Setting routing preference within Zendesk Talk Respondida1 voto 2 comentarios
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Internal calling Zendesk Respondida3 votos 3 comentarios
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Feature Request - Sound when Call is Connected No planeada3 votos 3 comentarios
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option for talk agents to set status Respondida12 votos 20 comentarios
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New SMS interface disaster Respondida0 votos 1 comentario
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CSAT For Talk - Initiation upon end of call rather than ticket status Respondida0 votos 1 comentario
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Zendesk Talk features5 votos 2 comentarios
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Calls dropping after a couple seconds of ringing. Respondida0 votos 2 comentarios
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Text data in Explore Respondida0 votos 2 comentarios
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Auto Logout from Talk (Agent forgets to logoff at end of shift) Planeada41 votos 43 comentarios
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More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts Respondida0 votos 3 comentarios
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Call and Voicemail Recording Deletions Respondida1 voto 1 comentario
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Talk - Skills Based Routing Respondida0 votos 1 comentario
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Allow visibility into the phone queue29 votos 17 comentarios
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End-User Provide Contact Details for Digital Line Respondida0 votos 1 comentario
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Feedback: Explore attribute "Call group is default" is Wrong Respondida0 votos 1 comentario
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Zendesk Talk Rights concerns Respondida0 votos 1 comentario
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Improve Average Wait Time Calculations + Add periodic messaging Respondida0 votos 1 comentario
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How to reach a manager? Respondida0 votos 1 comentario
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zendesk talkを使用して発信する際、デフォルトでアメリカになっているのを日本にしたい Respondida1 voto 1 comentario
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Automated Outbound Calls Respondida0 votos 1 comentario
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Hold music feedback Respondida0 votos 2 comentarios
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Notify customers when an agent is free to take a call Respondida0 votos 1 comentario
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Zendesk Talk - Call routing based on end user fields Respondida3 votos 4 comentarios
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Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Respondida5 votos 6 comentarios
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Inbound only call recording1 voto 2 comentarios
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Feature request: New status for talk allows only calls come through if no one else is Online Respondida10 votos 1 comentario
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Different threads for same SMS customer? Respondida1 voto 1 comentario