Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Call back options after hours Respondida2 votos 3 comentarios
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Automatic Callback Queue Respondida1 voto 1 comentario
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Product feedback: Talk notification sound upon incoming call Respondida2 votos 2 comentarios
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Text back voice for IVRs Respondida1 voto 2 comentarios
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Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability Respondida3 votos 2 comentarios
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Route calls by agents skills Planeada2 votos 2 comentarios
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Summary of phone tickets Respondida0 votos 1 comentario
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Zendesk Talk Organize/Filter Outbound Lines Respondida2 votos 3 comentarios
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More VM options Respondida0 votos 1 comentario
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New tools to track Zendesk Talk issues Respondida1 voto 4 comentarios
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Feedback: IVR SMS option Respondida0 votos 1 comentario
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Troubleshoot Integration of Ring Central with Zendesk Support Respondida0 votos 2 comentarios
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Enabling end-users to identify their position in the call waiting queue Respondida4 votos 2 comentarios
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Callbacks Support hours Respondida3 votos 1 comentario
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Zendesk IVR cross platform support - Point to Support or Sell Instance. Respondida1 voto 2 comentarios
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Talk Team Leader Role Respondida7 votos 8 comentarios
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Dual Support & Sell Talk Business Verification Respondida6 votos 1 comentario
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Don't Change Previous Note Content Respondida1 voto 7 comentarios
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Notification sound at "conclusion" Respondida1 voto 3 comentarios
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Number used for outgoing calls from a ticket Respondida2 votos 3 comentarios
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Internal Notes Erased When Ending A Call Respondida0 votos 1 comentario
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Additional Wait greetings available to support individual IVR Routes Respondida0 votos 1 comentario
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Enable voicemail during operating hours, and disable for out of hours Respondida1 voto 1 comentario
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Ability to Test Talk Live with an Agent4 votos 0 comentarios
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Easier way to review text (sms) history Planeada1 voto 3 comentarios
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SMS Company Name, Logo Icon and Checkmark for iPhone/Smartphone Messaging Respondida1 voto 1 comentario
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Zendesk Talk Console Respondida1 voto 1 comentario
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Agent forwarding is limited to one phone number. Respondida1 voto 2 comentarios
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Prioritize One Type of Call Over other calls within an IVR. Respondida3 votos 1 comentario
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Problemas auriculares bluetooth y talk Respondida0 votos 1 comentario