Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Call Recordings in Stereo Respondida1 voto 5 comentarios
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Enabling use of two different phone numbers Respondida2 votos 4 comentarios
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unsuccessful outbound calls Respondida4 votos 4 comentarios
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Zendesk talk - Segregation of phone numbers Respondida7 votos 4 comentarios
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Text back voice for IVRs Respondida1 voto 4 comentarios
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New tools to track Zendesk Talk issues Respondida1 voto 4 comentarios
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Enable different greetings for different times of the schedule Respondida1 voto 4 comentarios
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Adding Talk to messaging Respondida1 voto 4 comentarios
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Zendesk Talk - Call routing based on end user fields Respondida3 votos 4 comentarios
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Add simultaneous calling Respondida2 votos 3 comentarios
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Greeting for Outbound call - EU GDPR issue Respondida1 voto 3 comentarios
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Custom permission levels in Talk Respondida1 voto 3 comentarios
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Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Respondida6 votos 3 comentarios
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More robust Talk metrics should be available such as hold time details, transfer details, and call transcripts Respondida0 votos 3 comentarios
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Call back options after hours Respondida2 votos 3 comentarios
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Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability Respondida4 votos 3 comentarios
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Zendesk Talk Organize/Filter Outbound Lines Respondida2 votos 3 comentarios
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Troubleshoot Integration of Ring Central with Zendesk Support Respondida0 votos 3 comentarios
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Notification sound at "conclusion" Respondida1 voto 3 comentarios
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Number used for outgoing calls from a ticket Respondida2 votos 3 comentarios
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About the overflow call function of talk Respondida0 votos 3 comentarios
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Digital calls reporting, how to identify the digital line Respondida1 voto 3 comentarios
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Digital calls, priorities calls routing Respondida2 votos 3 comentarios
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Internal calling Zendesk Respondida3 votos 3 comentarios
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Play recording while caller is waiting in the queue Respondida3 votos 3 comentarios
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Digital Line & Authenticated Users Respondida5 votos 3 comentarios
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Assign texts to correct agent Respondida0 votos 3 comentarios
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More Filtering Functions on Talk Dashboard Respondida1 voto 3 comentarios
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New feature request: automatically status available (green status) when starting up Zendesk. Respondida4 votos 3 comentarios
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Notification when x number of Talk agents aren't online during support hours Respondida3 votos 3 comentarios