Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Feature request: New status for talk allows only calls come through if no one else is Online Respondida10 votos 1 comentario
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CSAT For Talk Respondida10 votos 38 comentarios
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Customizable Outbound Caller ID10 votos 6 comentarios
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Assign default outbound call number to an agent Planeada9 votos 6 comentarios
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Change default country pre-fix for callbacks in web widget9 votos 7 comentarios
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CSAT via SMS | How do we short the satisfaction url?9 votos 0 comentarios
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ReRoute Missed Calls Respondida9 votos 9 comentarios
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Display length of hold9 votos 2 comentarios
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Zendesk Talk | Agent can Talk to another agent9 votos 6 comentarios
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Talk Team Leader Role Respondida8 votos 8 comentarios
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Zendesk talk - Segregation of phone numbers Respondida7 votos 4 comentarios
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Queue Position number Respondida7 votos 7 comentarios
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Restrict Talk lines to specific groups Planeada7 votos 4 comentarios
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Feature request: route incoming calls for open tickets to the assigned agent Respondida7 votos 2 comentarios
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Separate "Maximum queue size" per phone line Respondida7 votos 1 comentario
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Average wait time message in multiple languages7 votos 5 comentarios
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Update the Talk Dashboard to account for all call outcomes Respondida6 votos 3 comentarios
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Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Respondida6 votos 3 comentarios
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Dual Support & Sell Talk Business Verification Respondida6 votos 1 comentario
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Prioritize One Type of Call Over other calls within an IVR. Planeada6 votos 3 comentarios
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Zendesk Talk Outbound Features Needed Respondida6 votos 12 comentarios
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Recording laws and Talk6 votos 4 comentarios
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Zendesk Talk: Signal / Tone when call is connected6 votos 3 comentarios
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ZD Talk to Create a Ticket in ZD even when call fails Respondida5 votos 1 comentario
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unsuccessful outbound calls Respondida5 votos 4 comentarios
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Zendesk talk: Viewing who disconnected the line on a call No planeada5 votos 4 comentarios
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Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Respondida5 votos 6 comentarios
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Manager/Team Lead Notifications for Queue Size, Wait Times and Agent Availability Respondida5 votos 3 comentarios
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Split audio for inbound call ringer and call audio Respondida5 votos 8 comentarios