Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Notification when x number of Talk agents aren't online during support hours1 voto 1 comentario
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Pausing Call Recording Mid-Call for PCI Compliance2 votos 5 comentarios
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Ability to hang up the call after an IVR choice Respondida1 voto 1 comentario
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Talk - History Respondida0 votos 1 comentario
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Call Routing to Agents more than once Respondida37 votos 30 comentarios
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Average wait time message in multiple languages7 votos 5 comentarios
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Zendesk Talk - Skill Routing Respondida5 votos 1 comentario
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Zendesk Talk - Outbound Call Greeting Respondida15 votos 11 comentarios
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CSAT For Talk Respondida7 votos 35 comentarios
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Caller ID on outbound calls Respondida24 votos 25 comentarios
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Ability to see option pressed on an IVR Respondida23 votos 15 comentarios
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Transfer Calls to Away agent Completada25 votos 17 comentarios
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Average wait time message using current queue activity?19 votos 19 comentarios
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Zendesk Talk: Allow Reporting on Agent Availability Planeada108 votos 151 comentarios
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Auto Answer / Auto Accept Feature in ZD Talk20 votos 18 comentarios
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Customizable Outbound Caller ID10 votos 6 comentarios
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Respondida54 votos 34 comentarios
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Talk Service Level as a Percentage Respondida3 votos 18 comentarios
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Transfer to Offline Agent Completada19 votos 13 comentarios
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IVR Welcome Message repeat option Respondida25 votos 23 comentarios
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Zendesk Talk Mobile App Planeada50 votos 59 comentarios
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Talk - agents remain available after missed call Respondida19 votos 28 comentarios
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Blind Transfer Respondida17 votos 23 comentarios
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option for talk agents to set status Respondida12 votos 20 comentarios
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Agent Talk status for reporting purposes Planeada36 votos 41 comentarios
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Auto Logout from Talk (Agent forgets to logoff at end of shift) Planeada41 votos 43 comentarios
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Strip signature from proactive texts Completada30 votos 23 comentarios
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Routing Zendesk Talk calls to multiple agents at the same time Respondida151 votos 140 comentarios
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice28 votos 35 comentarios
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Zendesk Voice: New call notification through speakers, call through headset Respondida24 votos 89 comentarios