Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Talk Service Level as a Percentage Respondida3 votos 18 comentarios
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Max time limit for agents to be away3 votos 1 comentario
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Increase ability to route calls to agents4 votos 2 comentarios
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Different Hold Time by brand (Talk)2 votos 2 comentarios
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Display incoming call pop-up always on top Respondida2 votos 1 comentario
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Show prompt to last online Talk agent before signing out No planeada2 votos 2 comentarios
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Dedicated greeting for alert or announcement messages2 votos 0 comentarios
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IVR Agent Flow2 votos 0 comentarios
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Overflow Message1 voto 0 comentarios
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Keeping Country Codes Permanent2 votos 0 comentarios
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Scheduling different vms to play at different times1 voto 0 comentarios
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Talk Widget is too weak for customization2 votos 0 comentarios
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Mask customer's numbers0 votos 0 comentarios
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Allow entering of exiting ticket on inbound calls0 votos 0 comentarios
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Outbound restrict per country0 votos 0 comentarios
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After a group, need an overflow routing to an IVR1 voto 0 comentarios
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[Feature Request] Menu option in IVR to mark a call as High Priority Respondida0 votos 2 comentarios
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Zendesk Voice to Record Through Hold No planeada0 votos 7 comentarios
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SMS Trigger Update based on Phone # client texts into Respondida0 votos 1 comentario
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Unable to determine on the agent end if the calls are overflow Respondida0 votos 2 comentarios
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Support for Twilio Toll Free, Mobile and National numbers Respondida0 votos 1 comentario
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Options to remove Decline call button & keep the call to be in queue2 votos 3 comentarios
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Re-configure Live Calls View to also show incoming calls Respondida1 voto 2 comentarios
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Hotline issues Respondida0 votos 1 comentario
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Zendesk Talk Queue Visibility for Agents Respondida0 votos 1 comentario
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Allow Admins to place/receive phone calls Respondida0 votos 1 comentario
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Ability to toggle availability of Zednesk talk while in multiple groups No planeada2 votos 1 comentario
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Talk Agent Status - Sort feature Planeada3 votos 1 comentario
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Auto Pause and Resume Call Recordings Feature No planeada0 votos 2 comentarios
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Enable or Disable Talk via API Completada0 votos 1 comentario