Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Mostrada0 votos 0 comentarios
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Product Feedback + Feature Request Post Template Mostrada0 votos 2 comentarios
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Zendesk Talk: Allow Reporting on Agent Availability Planeada135 votos 197 comentarios
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Routing Zendesk Talk calls to multiple agents at the same time Respondida151 votos 140 comentarios
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Zendesk Voice: New call notification through speakers, call through headset Respondida27 votos 94 comentarios
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Zendesk Talk Mobile App Planeada56 votos 59 comentarios
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice Planeada30 votos 45 comentarios
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Auto Logout from Talk (Agent forgets to logoff at end of shift) Planeada42 votos 44 comentarios
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Agent Talk status for reporting purposes Planeada36 votos 41 comentarios
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CSAT For Talk Respondida10 votos 38 comentarios
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Respondida54 votos 35 comentarios
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Call Routing to Agents more than once Respondida38 votos 30 comentarios
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Talk - agents remain available after missed call Respondida19 votos 29 comentarios
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Caller ID on outbound calls Respondida26 votos 28 comentarios
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IVR Welcome Message repeat option Respondida26 votos 26 comentarios
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Blind Transfer Respondida18 votos 24 comentarios
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Strip signature from proactive texts Completada30 votos 23 comentarios
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Need to have visibility on who hung up first Respondida20 votos 22 comentarios
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Zendesk Talk - Warm transfer to Agent groups Respondida23 votos 21 comentarios
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Auto Answer / Auto Accept Feature in ZD Talk Respondida21 votos 20 comentarios
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option for talk agents to set status Respondida12 votos 20 comentarios
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Average wait time message using current queue activity?19 votos 19 comentarios
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Limit agents ability to listen to recordings Respondida20 votos 18 comentarios
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Ability to see option pressed on an IVR Respondida25 votos 18 comentarios
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Talk Service Level as a Percentage Respondida3 votos 18 comentarios
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Talk status changes to offline between tabs Respondida2 votos 17 comentarios
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Allow visibility into the phone queue30 votos 17 comentarios
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Transfer Calls to Away agent Completada25 votos 17 comentarios
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Zendesk Talk - Outbound Call Greeting Respondida18 votos 14 comentarios
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Feature request: Zendesk Talk - set maximum queue wait time per number Planeada14 votos 13 comentarios