Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Talk AI Summarization issue Respondida0 votos 1 comentario
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SIP trunk integration Respondida0 votos 2 comentarios
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Use Korean phone numbers in Korea Respondida0 votos 2 comentarios
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'Are You Sure' When Declining Call Respondida1 voto 1 comentario
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Zendesk Talk Live Dashboard Access restriction - default access for agent role Respondida2 votos 2 comentarios
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Pick Calls out of the Talk Queue Respondida1 voto 3 comentarios
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Blind Transfers for Zendesk Talk Respondida1 voto 2 comentarios
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Product Feedback: Talk Overview reporting Respondida0 votos 1 comentario
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Wait time metric for return call from a voicemail Respondida0 votos 3 comentarios
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Create the Ability to not pop open Talk Tickets Respondida3 votos 4 comentarios
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Italy mobile number Respondida0 votos 1 comentario
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Omnichannel Routing - Differenciate Incoming calls from Completed calls Respondida0 votos 1 comentario
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Ticket created via talk doen't use different ticket form instead of default Respondida0 votos 3 comentarios
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Lack of Keyboard Support in Zendesk Talk Dialer Respondida2 votos 1 comentario
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Enable extract all incoming phone numbers Respondida1 voto 5 comentarios
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Display Call Length and Status time to ZenDesk Agent during call (Total Call Length, Hold Time, Available Time) Respondida1 voto 4 comentarios
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Update the Talk Dashboard to account for all call outcomes Respondida6 votos 3 comentarios
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Ringing tone Respondida2 votos 2 comentarios
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Tracking agent logged in time Respondida0 votos 2 comentarios
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Voicemail treatment and reporting Respondida1 voto 1 comentario
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Customize or remove text back confirmation greeting Respondida2 votos 1 comentario
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Allow call transfers or add a third party with a light agent never connected in Zendesk Respondida1 voto 2 comentarios
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Enabling use of two different phone numbers Respondida2 votos 4 comentarios
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Call avoidance - agent refreshes browser when receiving an incoming call Respondida1 voto 1 comentario
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ZD Talk to Create a Ticket in ZD even when call fails Respondida5 votos 1 comentario
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Add simultaneous calling Respondida2 votos 3 comentarios
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Agent statuses - a way to minimize list Respondida1 voto 2 comentarios
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Coming soon: IVR Keypress tagging with Omnichannel Routing Respondida4 votos 5 comentarios
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Using overflow only outside of business hours Respondida2 votos 1 comentario
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Product Feedback - Omnichannel calls routed to a view Respondida3 votos 1 comentario