Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Routing Zendesk Talk calls to multiple agents at the same time Respondida151 votos 140 comentarios
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Zendesk Voice: New call notification through speakers, call through headset Respondida25 votos 92 comentarios
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CSAT For Talk Respondida8 votos 38 comentarios
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Respondida54 votos 35 comentarios
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Call Routing to Agents more than once Respondida37 votos 30 comentarios
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Talk - agents remain available after missed call Respondida19 votos 28 comentarios
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Caller ID on outbound calls Respondida24 votos 25 comentarios
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IVR Welcome Message repeat option Respondida25 votos 23 comentarios
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Blind Transfer Respondida17 votos 23 comentarios
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option for talk agents to set status Respondida12 votos 20 comentarios
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Talk Service Level as a Percentage Respondida3 votos 18 comentarios
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Need to have visibility on who hung up first Respondida18 votos 17 comentarios
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Limit agents ability to listen to recordings Respondida18 votos 17 comentarios
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Ability to see option pressed on an IVR Respondida23 votos 15 comentarios
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Zendesk Talk - Warm transfer to Agent groups Respondida20 votos 14 comentarios
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Zendesk Talk - Outbound Call Greeting Respondida17 votos 12 comentarios
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Fix routing of calls for agents that miss or decline Respondida11 votos 11 comentarios
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Zendesk Talk Outbound Features Needed Respondida5 votos 10 comentarios
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Group routing Respondida2 votos 10 comentarios
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Zendesk Talk - Auto Log Off Agents Respondida4 votos 10 comentarios
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Talk Team Leader Role Respondida7 votos 8 comentarios
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ReRoute Missed Calls Respondida8 votos 8 comentarios
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Call Routing to Secondary Groups Respondida0 votos 7 comentarios
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Don't Change Previous Note Content Respondida1 voto 7 comentarios
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Zendesk Talk Ring Control Respondida3 votos 7 comentarios
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Talk: Agent Activity Suggestions (Filter, Tagging/Grouping) Respondida5 votos 6 comentarios
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Queue Position number Respondida6 votos 6 comentarios
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Online for certain groups only Respondida2 votos 6 comentarios
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Coach agents while on a call Respondida3 votos 6 comentarios