Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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CSAT For Talk Respondida8 votos 37 comentarios
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Zendesk Voice: New call notification through speakers, call through headset Respondida24 votos 90 comentarios
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Zendesk talk - Segregation of phone numbers Respondida6 votos 3 comentarios
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Custom permission levels in Talk Respondida1 voto 3 comentarios
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Looking for technical info on how best to integrate Talk with 3CX Respondida0 votos 2 comentarios
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unsuccessful outbound calls Respondida1 voto 2 comentarios
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IVR Routing by customer type and then enquiry type? Respondida0 votos 1 comentario
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How to change audio output settings in Zendesk Talk? Respondida0 votos 1 comentario
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Agent ID Available in API when call is not conneceted Respondida0 votos 1 comentario
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Talk - agents remain available after missed call Respondida19 votos 28 comentarios
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Call Routing to Agents more than once Respondida37 votos 30 comentarios
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Allow option to block calls from Unknown Callers Respondida1 voto 2 comentarios
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Enabling Talk CSAT ratings over the phone Respondida2 votos 2 comentarios
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Limit agents ability to listen to recordings Respondida16 votos 16 comentarios
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Adding Talk to messaging Respondida1 voto 4 comentarios
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Talk: IVR missing phone options (opt-out/in, callback) Respondida0 votos 1 comentario
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Fix routing of calls for agents that miss or decline Respondida11 votos 11 comentarios
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Zendesk Talk - Warm transfer to Agent groups Respondida20 votos 12 comentarios
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Transferred Calls Wait Time still with Originating Department Respondida1 voto 2 comentarios
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Ability to see option pressed on an IVR Respondida23 votos 15 comentarios
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Zendesk Talk - Agent Auto Log-Off Respondida1 voto 3 comentarios
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Zendesk Talk - Auto Log Off Agents Respondida4 votos 10 comentarios
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Queue Position number Respondida6 votos 6 comentarios
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Coach agents while on a call Respondida3 votos 6 comentarios
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Change the brand of an external number without deleting it Respondida0 votos 1 comentario
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More Details in Talk Tickets Respondida0 votos 1 comentario
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Hold Respondida0 votos 1 comentario
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Caller ID on outbound calls Respondida24 votos 25 comentarios
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Routing Zendesk Talk calls to multiple agents at the same time Respondida151 votos 140 comentarios
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Enabling Agent to Agent Calling Respondida3 votos 1 comentario