Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Routing Zendesk Talk calls to multiple agents at the same time Respondida151 votos 140 comentarios
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[Zendesk Talk] Option to Upload a "Holiday" Outside Schedule Voicemail Respondida54 votos 35 comentarios
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Call Routing to Agents more than once Respondida38 votos 30 comentarios
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Caller ID on outbound calls Respondida26 votos 26 comentarios
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Ability to see option pressed on an IVR Respondida25 votos 17 comentarios
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IVR Welcome Message repeat option Respondida25 votos 26 comentarios
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Zendesk Voice: New call notification through speakers, call through headset Respondida25 votos 92 comentarios
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Zendesk Talk - Warm transfer to Agent groups Respondida22 votos 17 comentarios
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Need to have visibility on who hung up first Respondida20 votos 21 comentarios
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Auto Answer / Auto Accept Feature in ZD Talk Respondida20 votos 19 comentarios
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Limit agents ability to listen to recordings Respondida19 votos 17 comentarios
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Talk - agents remain available after missed call Respondida19 votos 29 comentarios
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Blind Transfer Respondida18 votos 24 comentarios
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Zendesk Talk - Outbound Call Greeting Respondida17 votos 12 comentarios
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Fix routing of calls for agents that miss or decline Respondida12 votos 11 comentarios
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option for talk agents to set status Respondida12 votos 20 comentarios
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Feature request: New status for talk allows only calls come through if no one else is Online Respondida10 votos 1 comentario
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CSAT For Talk Respondida10 votos 38 comentarios
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ReRoute Missed Calls Respondida9 votos 9 comentarios
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Zendesk talk - Segregation of phone numbers Respondida7 votos 4 comentarios
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Talk Team Leader Role Respondida7 votos 8 comentarios
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Feature request: route incoming calls for open tickets to the assigned agent Respondida7 votos 2 comentarios
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Prioritize calls to certain agents - Ability to put agents as 'backup' (while online) if the others are busy Respondida6 votos 3 comentarios
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Dual Support & Sell Talk Business Verification Respondida6 votos 1 comentario
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Zendesk Talk Outbound Features Needed Respondida6 votos 10 comentarios
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Queue Position number Respondida6 votos 6 comentarios
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Separate "Maximum queue size" per phone line Respondida6 votos 1 comentario
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Update the Talk Dashboard to account for all call outcomes Respondida5 votos 3 comentarios
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ZD Talk to Create a Ticket in ZD even when call fails Respondida5 votos 1 comentario