Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Routing to all agents within a group at once, not round robin Planeada1 voto 4 comentarios
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missed calls with Talk do not toggle agents to unavailable/DND Planeada1 voto 4 comentarios
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Real time Voice transcription Planeada1 voto 6 comentarios
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Route calls by agents skills Planeada2 votos 3 comentarios
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Easier way to review text (sms) history Planeada1 voto 3 comentarios
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Prioritize One Type of Call Over other calls within an IVR. Planeada6 votos 3 comentarios
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Zendesk Talk - Business Verification - Edit Button Planeada0 votos 3 comentarios
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Call Triggers Planeada0 votos 2 comentarios
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Per group/department scheduling Planeada0 votos 2 comentarios
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Talk Agent Status - Sort feature Planeada3 votos 1 comentario
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Call Routing For Non-Groups Planeada4 votos 4 comentarios
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Feature request: Zendesk Talk - set maximum queue wait time per number Planeada14 votos 13 comentarios
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Zendesk Talk: Allow Reporting on Agent Availability Planeada114 votos 168 comentarios
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Zendesk Talk Mobile App Planeada50 votos 59 comentarios
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Agent Talk status for reporting purposes Planeada36 votos 41 comentarios
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Auto Logout from Talk (Agent forgets to logoff at end of shift) Planeada41 votos 43 comentarios
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice Planeada29 votos 34 comentarios