Feedback - Voice (Talk)
Nueva publicaciónHave feedback or ideas to improve the Zendesk Voice (Talk) product? Post them here, vote on ideas you like, and hear from other users.
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Product feedback guidelines & how to write a good feedback post Mostrada0 votos 0 comentarios
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Product Feedback + Feature Request Post Template Mostrada0 votos 2 comentarios
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Product Feedback: Agent wrap-up time1 voto 1 comentario
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Coming soon: IVR Keypress tagging with Omnichannel Routing4 votos 4 comentarios
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Assign default outbound call number to an agent Planeada9 votos 6 comentarios
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SIP trunk integration0 votos 2 comentarios
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Pick Calls out of the Talk Queue Respondida1 voto 3 comentarios
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Use Korean phone numbers in Korea0 votos 1 comentario
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Customize / Edit Ringtone for Incoming Calls and Keyboard Shortcuts for Voice Planeada30 votos 45 comentarios
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Zendesk Talk - Warm transfer to Agent groups Respondida23 votos 21 comentarios
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Blind Transfers for Zendesk Talk1 voto 2 comentarios
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'Are You Sure' When Declining Call Respondida1 voto 1 comentario
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Zendesk Talk Live Dashboard Access restriction - default access for agent role Respondida2 votos 2 comentarios
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Real time audio streaming support - ZenDesk Talk Respondida0 votos 3 comentarios
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Zendesk Talk: Allow Reporting on Agent Availability Planeada133 votos 194 comentarios
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Auto Answer / Auto Accept Feature in ZD Talk Respondida21 votos 20 comentarios
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Wait time metric for return call from a voicemail Respondida0 votos 3 comentarios
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Create the Ability to not pop open Talk Tickets Respondida3 votos 4 comentarios
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Product Feedback: Talk Overview reporting Respondida0 votos 1 comentario
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Ability to see option pressed on an IVR Respondida25 votos 18 comentarios
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Zendesk Talk - Outbound Call Greeting Respondida18 votos 14 comentarios
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Notification when x number of Talk agents aren't online during support hours Respondida4 votos 4 comentarios
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Zendesk Voice: New call notification through speakers, call through headset Respondida27 votos 94 comentarios
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Real time Voice transcription Planeada1 voto 8 comentarios
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Italy mobile number Respondida0 votos 1 comentario
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Display incoming call pop-up always on top Respondida4 votos 2 comentarios
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Caller ID on outbound calls Respondida26 votos 28 comentarios
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Phone volume low Respondida4 votos 4 comentarios
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Need to have visibility on who hung up first Respondida20 votos 22 comentarios