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Feedback - Help Center (Guide)

Share your feedback, ideas and experiences related to the use of the Zendesk Help Center (Guide).

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      Team Publishing: Comments to Assignee
      When you assign an article to a user, you have the ability to put a message in the dialog box. I would like to see this ...

      Publicado 03 jun 2020 · Ryan Boyer

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      Incorporate Unique Numbers/IDs with Articles
      In an environment where agents are providing support on several different products, providing customers with only the na...

      Publicado 16 mar 2021 · Jonathan Chellis

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      Answer Bot - Show transcript to Chat agents
      Hi guys, Upon starting with Answer Bot, we found that transcripts of the conversation the end-user has with the Answer ...

      Publicado 07 nov 2019 · Jalle van Goor den Oosterlingh

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      Duplicate articles
      Planeado
      It would be very helpful to be able to duplicate articles from Help Centre Article.  

      Publicado 24 jun 2020 · Sancor Seguros

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      Images link are getting broke for multiples reasons
      Images link broke randomly, I asked support and got different solution, therefore the causes are multiples and most of t...

      Publicado 06 ago 2021 · Loic Narbonne

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      Don't convert an upvote to a downvote
      I find that I regularly try to upvote a feature request in the help center here and I see the upvote count drop because ...

      Publicado 24 oct 2019 · Dan Cooper

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      Improvement suggestion for Article Verification for Guide
      - Filter for language would be helpful as this exists within the Guide > Manage Articles > Needs Verification but not in...

      Publicado 30 sept 2019 · Gemma Atkins

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      Updated article sorting when adding a hyperlink
      For those of you who have been editing help articles for more than six months, I'd like to know if you've noticed a chan...

      Publicado 23 jul 2021 · Maddy Bloomer

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      Guide Product Feedback: Change in browser language evaluation?
      Hi Recently (starting two days ago), we had several feedbacks from german speaking customers with their browser's local...

      Publicado 19 mar 2021 · Peter Hochstrasser

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      Feature Request for hyperlinks
      I need to have and would like the ability to create a hyperlink to a file on a server share.   We have some html stati...

      Publicado 19 mar 2021 · Harold Roberts

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